Privacy Policy

At Tiger Orchid Pty Ltd ABN 36 205 475 705 being the owners of Session Styling Secrets, How to Hair, Love your Hair and other associated Richard Kavanagh services and products, we are committed to protecting your personal information. This privacy policy outlines important information for your use of our Website and our digital consultation methodology and piiq product (Service). By accessing and using our Website or using our Service, you acknowledge that you have read and understood this privacy policy. If you have any concerns about this privacy policy, you should not access or use this Website or our Service. You should also review our terms of use (link) Capitalised terms in this privacy policy have the meaning set out in our terms of use.


1.   Personal Information

1. 1     Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2.   Collection of Personal Information

2. 1     We collect personal information for the purpose of conducting our business, including where you have provided information to us by: 

  • registering or subscribing to our website;
  • using our lessons and masterclasses;
  • placing an order through us;
  • providing your account details; and
  • contacting us.

2. 2      The personal information that we collect may include:

  • your name and contact details including phone number, payment details, email address, residential address or mailing address;
  • any other personal information collected in the course of completing a transaction.

2. 3      If you provide personal information of third parties to us, you must inform the third party about our privacy policy and your provision of their personal information to us.

2. 4      Our website may contain links to third party websites. They may have their own privacy policies and we are not responsible for their treatment of your personal information.


3.   Use of Personal Information

3. 1     We collect, hold and use your personal information to provide our services to you, to recommend our goods and services to you, to improve our offerings, to maintain and develop our business systems and to assist in responding to your feedback or enquiries. We will not share your personal information with others for direct marketing activities but, we may provide you with information relevant to the services we are providing to you and updates on those services.

3.2.     We disclose personal information we collect for purposes which are incidental to the purposes outlined above in section 3.1. We may also need to disclose your personal information to our service providers who support our day-to-day business operations, but only for the purposes outlined above in section 3.1.

3.3      We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or permitted or required by law.

3.4.      You may at any time opt-out of receiving marketing material by contacting us or by following the unsubscribe instructions on any marketing communication you receive from us. You accept that on receipt of your instructions to opt-out of receiving marketing material, removal from any marketing distribution lists may take several business days following the date of your request.

3.5       Your personal information may be provided to third parties that provide services to us, including companies providing services relating to our website platform, payment gateway, cloud services, financing for your purchase, logistics and technology support. This may require providing your information to third parties located outside Australia. These disclosures will only be made for the purposes outlined above in section 3.1.

3.6      When no longer required by us, unless required by law to retain it, reasonable steps will be taken by us to destroy or de-identify your personal information in a secure manner.


4.   Accessing your Personal Information

4. 1     You have a right to access and/or correct your personal information, subject to exceptions allowed by law. If you would like to do so, you may do so in writing by contacting us We reserve the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis. We may require reasonable proof of your identity before providing access to, or correcting, information.

5.   Use of Cookies and Data

5. 1     In order to improve your experience on our website and for the purposes of marketing our services on other websites you may visit, we may use cookies or similar functionality. You may disable the use of cookies via your internet browser’s settings, but this may remove some functionality within the website.

5. 2    Our website uses Google Analytics, a website service that enables the tracking of user analytics including but not limited to browser information, operating system information, pages viewed while browsing the website, website session times and referring website addresses, and enables us to help understand website traffic and usage. Information about you regarding your web usage behaviour is held by Google and is subject to its privacy policy which can be viewed here.

6.   Changes to this Privacy Policy

6. 1     To keep this information current and accurate, we reserve the right to make amendments to this privacy policy at any time. Changes to the privacy policy will be notified by the publication of an updated version on this website. Your continued access to the website following an update to the privacy policy represents your consent to these changes.

7.   Contact Details

7. 1      If you have any enquiries about this privacy policy, contact us.